Refund & Exchange
We do not provide refund on the goods sold on www.ritujainsingh.com. Goods once sold through the website can only be exchanged for replacement or a store credit if they meet our terms and conditions. We accept only exchanges and provide store credit on items (except reduced/discounted or sale items) that are in their original condition (new, unused, unworn, unaltered or unwashed) within 48 hours of receiving your order.
All Ritu Jain Singh pieces are quality checked several times, however if you are not satisfied with the product received by you and is faulty or damaged please let us know via email. Any pictures attached would speed up the process. We shall see if we can replace the product depending on stock and availability. If we are unable to replace the product or remedy the fault then we will refund the money happily once the garment reaches us back. All returned items will be credited to the account from which the original purchase was made.
*Product replacement or exchange will take the same delivery time of the original product or the exchanged product.
*Products eligible for replacement or exchange should reach back to us within 7 days of delivery.
www.ritujainsingh.com is not responsible for shipping costs that may incur regarding the return of a product.
Please note that www.ritujainsingh.com will not refund any additional duties, taxes, or any additional charges, that may incur.
HOW TO EXCHANGE?
You must inform us within 48 hours of delivery of the product. Please send us an email to firstname.lastname@example.org with your order no and attach an image of the piece purchased and the reason for exchange. You will hear from us within 24 hours after we receive the mail. Once you hear back from us, and we agree on the exchange. please ship out the pieces to the following address:
Ritu Jain Singh
B-42, Sehkar Marg, Lal Kothi, Jaipur - 302005, India ~ Phone: +91 141 2744621
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, www.ritujainsingh.com will take care of the shipping. Liability of of this courier is on you. Any loss or damage of couriers sent by you for exchange will not be our responsibility.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for exchanges. We would require all original papers/bills to be returned with the product. www.ritujainsingh.com reserves all rights to inspect the condition of the product before processing any exchanges. As a company policy we do not provide refund on any product sold. Once the www.ritujainsingh.com pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). All custom made orders & sale items are non-exchangeable.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. Products on offers or sale or discount are non exchangeable. Please make it a point to understand which products are eligible for exchange / store credit before purchasing.
- Store credit is will be given in terms of a special coupon of the same value, for one time use only. The difference in cost of the exchanged product will be chargeable.
- Product replacement or exchange will take the same delivery time of the original product or the exchanged product.
- Products eligible for replacement or exchange should reach back to us within 7 days after delivery.