Shipping Policy

Shipping

We ship worldwide from our Jaipur office via Ondot, Aramex, DHL or Fedex. Shipping in India is free, for other countries shipping charges will be specified on checkout. This will be calculated on the weight of each product. Import duty or tax costs will be invoiced to you directly from our courier partner, as applicable in your country.

*Shipping times are to be used as a guide only and are based on time from order. www.ritujainsingh.com cannot take responsibility for delays due to customs clearance or payment transaction.

Shipping time

On the product page for each item, you'll see a dispatch estimate. E.g. 20 - 25 days. Some of the items are already in stock and they ship much quicker. 

However some items are made to order & are manufactured based on your requirement, which takes a longer time. In case you have questions regarding the shipment time please email us at ritujainsingh.gmail.com. Please note shipping time is when the product is dispatched from our office. Delivery may take a few extra days, as per the courier service. 


Multiple products

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. 

Shipment

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 

Order delays

Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at ritujainsingh@gmail.com & we will get back to you within 48 hours.


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